Frequently Asked Questions

1. Do you offer Cash on Delivery (COD)?

Yes! We offer Cash on Delivery across India on all eligible orders. Simply select COD at checkout.

2. What is your return policy?

We offer a 7-day easy return policy. If you're not satisfied with your purchase, contact our support team within 7 days of delivery and we'll make it right — no questions asked.

3. How long does delivery take?

Standard delivery takes 4–7 business days depending on your location. Express delivery options may be available at checkout for select pin codes.

4. Are the products on JAIROZON authentic?

Absolutely. Every product on JAIROZON is 100% authentic and sourced from verified, trusted suppliers. We do not sell counterfeit or low-quality products.

5. How do I track my order?

Once your order is shipped, you'll receive a tracking link via email and SMS. You can also visit our Track Order page and enter your order details.

6. Can I cancel my order?

Orders can be cancelled within 24 hours of placing them. After that, the order may already be processed for shipping. Please contact us immediately at support@jairozon.com if you need to cancel.

7. What payment methods do you accept?

We accept UPI, Credit/Debit Cards, Net Banking, Wallets, and Cash on Delivery (COD).

8. Do you ship across all of India?

Yes! We deliver pan-India to all major cities and most pin codes across the country.

9. How do I contact customer support?

You can reach us via our Contact page, email us at support@jairozon.com, or WhatsApp us. Our team is available 7 days a week.

10. Is my payment information secure?

Yes. All transactions on JAIROZON are secured with SSL encryption and processed through trusted, PCI-compliant payment gateways.